Company Policy

2. Hourly Rentals: All hourly rentals require a minimum of 2 hours. The hourly rate depends on the vehicle type you choose.

3. Airport & One‑Way Transfers: Payment is collected at the time of service – cash or credit card directly with the chauffeur. You may also complete a Credit Card Authorization form, and we will charge the card on file after each trip.

4. Settling the Final Bill – Hourly Rentals: For sedans, SUVs, and vans (2‑hour minimum), the final balance is due after the trip. You can pay the driver in cash, or the driver will collect your credit card information again. If someone other than the booking person pays, that individual must show a valid ID to use a different card.

5. Airport / Transfers – No Deposit, but Card Required: No deposit is needed to book an airport or point‑to‑point transfer. However, we do keep a credit card number on file for security purposes.

6. Cancellation – Airport & Transfers: Cancel at least 12 hours before the scheduled trip date – no fee. If the driver arrives and the client cancels on the spot or is a no‑show, the client owes the full balance.

7. Stretch Limousine (Hourly): Stretch limousine rentals require a 4‑hour minimum. A 30% deposit of the total contract amount is due at the time of booking.

8. Proms: Deposit requirements and minimums vary by vehicle type. Please see our prom pricing page or call our office for details.

9. Cancellation – Hourly Rentals (Non‑Airport):

•  Cancelling 60 hours or more before the event → you lose your deposit.
•  Cancelling less than 60 hours before the event → you are responsible for the full balance.

10. Weddings – Final Payment: Full payment is due 7 days before the wedding date. Credit cards may be used for payments up to 35 days before the wedding. Personal checks are accepted only if received at least 35 days before the wedding date. Any overtime charges are due on the wedding day and can be paid with cash or credit card.

11. Proms – Final Payment: Final payment is collected when our driver completes the service.

12. Wedding Coordination: You will receive a confirmation call 2–3 weeks before your wedding date to verify all pickup times and locations. Only the bride, groom, or the person who made the booking may request changes or access booking details. If you have a wedding planner and want them to update information, please provide their name and number at the time of booking.

13. Delays & Mechanical Issues: If a mechanical failure occurs, Seattle Premier Limousines will refund a prorated portion of the rental fee at most. No refund is given if we provide (or offer) a replacement vehicle of equal or greater value. We reserve the right to substitute a comparable vehicle if an unexpected mechanical issue arises.

For delays caused by acts of nature, unexpected traffic, road conditions, or severe weather, we will adjust pickup and drop‑off times based on the delay. If we decide weather makes driving unsafe, we will notify you promptly and issue a full refund.

14. Damage & Cleanup Fees: You are responsible for any damage caused by you or anyone you allow into the vehicle.

• Strictly prohibited: smoking, vaping, eating, or any illegal substances inside the vehicle.
•  Vomit, food, or fluid spills → $250 sanitation fee
•  Excessive mess (glitter, party decorations, trash not placed in receptacles, etc.) → $100 cleaning fee
•  Physical damage (tears/holes in seats, damage to floors, ceiling, or car body) → you pay the full repair cost
• Lost items: We are not responsible for items left behind. However, if the driver finds your belongings, they will be turned in to our lost and found.

15. Chauffeur Training & Safety

All chauffeurs are trained to handle emergencies quickly and safely:

•  Emergency procedures – clear, practiced protocols for various scenarios
•  Constant contact – our dispatch center stays in direct communication with every driver
•  First aid certified – every chauffeur has basic first aid training

All drivers undergo extensive training on company policies. Driving records are monitored continuously. Every limousine driver is fingerprinted, drug‑tested before hiring, and subject to random drug tests throughout the year. At Seattle Premier Limousines, your safety and comfort come first. Our training and safety standards ensure a secure, luxurious ride every time. Travel with confidence. Travel with Seattle Premier Limousines.

Note: 20% gratuity is included in every fare.